Unlike small business solutions, enterprise contact center solutions must handle massive interaction volumes with complex workflows and global teams. Finding a provider that can handle everything you need can be a challenge, choosing the right contact center solution is essential. In this guide, we’ll cover what to look for and why you should consider cloud…
Communication is the backbone to any effective team, but with so many cloud-based solutions available, it can be confusing to know which platform is right for your business. Deciding between UCaaS vs CCaaS doesn’t have to be stressful. While they both live in the cloud, UCaaS and CCaaS serve two distinct purposes. In general, UCaaS…
Tom has lived in the Richmond area since graduating from Radford University and currently resides in Midlothian, VA. Over the past 25+ years he has spent his career working around the telecommunications and data center industries with roles spanning from GIS mapping, Software Training and Product Design to Sales Engineering and Sales. He started his…
About: Wireless Watchdogs, a Dataprise company, is a leader in enterprise mobility management and is focused on helping clients optimize, manage and support large and complex mobile environments. Their offerings include mobile device management, managed mobility services, wireless expense management and more. Wireless Watchdogs has 1,500+ clients nationally and manages hundreds of thousands of mobile…
