Unlike small business solutions, enterprise contact center solutions must handle massive interaction volumes with complex workflows and global teams. Finding a provider that can handle everything you need can be a challenge, choosing the right contact center solution is essential. In this guide, we’ll cover what to look for and why you should consider cloud…
DetailsTom has lived in the Richmond area since graduating from Radford University and currently resides in Midlothian, VA. Over the past 25+ years he has spent his career working around the telecommunications and data center industries with roles spanning from GIS mapping, Software Training and Product Design to Sales Engineering and Sales. He started his…
DetailsCommunication is the backbone to any effective team, but with so many cloud-based solutions available, it can be confusing to know which platform is right for your business. Deciding between UCaaS vs CCaaS doesn’t have to be stressful. While they both live in the cloud, UCaaS and CCaaS serve two distinct purposes. In general, UCaaS…
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After leaving the Army in 1997, Nathan started his career in technology as a help desk technician for an on-line game company based in Charlottesville, VA. Nathan’s first step into the world of telecommunications started as a field technician, for a local PBX manufacturer, where he leveraged his newly acquired skills to deploy some of…
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A Northern Virginia native, Andy has lived in the Richmond area since 2004 and currently resides in Glen Allen. Over the past 30+ years, he worked in the telecommunications and security industries and has held leadership and individual contributor roles in Product Management, Sales Engineering, and Field Operations. He earned an undergraduate degree from Mary…
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SilverSky is an award-winning global provider of Managed Detection and Response (MDR) services combined with additional cybersecurity solutions such as endpoint detection & response, attack surface management and email protection. We have set out to change the rules of engagement in cybersecurity through our three key pillars of Vision, Velocity and Vigilance. The Vision to…
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