Voice Services - UCaas & CCaaS

Looking to optimize your business phone setup?

At Arcus, we have the experience and know how to guide you in the process of defining the the features you need, backed by our expert guidance through design, project management, implementation and operational support.

We know that choosing the wrong voice solution can lead to poor customer experience, higher costs, and a negative perception of your organization. The Right Solution for you is why we go the extra mile to help you find the best service for your unique needs.

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Business Voice Solutions

Business phone systems used to be limited to traditional telephone service that required expensive installation, hardware, and maintenance. With VoIP (Voice over Internet Protocol) technology, you’re no longer tied down by physical phone lines. VoIP allows you to make and receive phone calls over the internet so you can ditch your expensive phone bill and save money.

The types of business phone systems available today include:

On-premises: The traditional setup, where all hardware and software is installed on site. Today, on-premise phone systems can use either the PSTN (Public Switched Telephone Network) or VoIP. They give you more control over the system, but that also means you are in charge of ongoing maintenance.
Hosted: Typically a cloud-based setup, where you access phone service through the internet. With a hosted phone system, there’s no expensive hardware or installation, and the provider handles maintenance.
Hybrid: A mix of both on-premise and hosted setup based on your specific business needs and budget.

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a young man using a headset and computer voip

Services We Provide

UCaaS

Many businesses today are turning to UCaaS, or Unified Communications as a Service, to seamlessly handle all their business telecommunication needs. UCaaS provides voice, video conferencing, business texting, and team messaging features in a single platform to improve productivity and collaboration.

Because UCaaS relies on VoIP technology, hybrid and remote teams are able to work together from anywhere. Employees can access the platform from any internet-connected device, including desktops, tablets, and mobile phones. Features like file sharing, whiteboards, and shared documents allow you to collaborate with team members, whether you’re working in the office, on-the-go, or from your home.

CCaaS

If you need VoIP in Richmond, VA or anywhere else in the US that helps you communicate better with customers, it’s time to consider a CCaaS provider. CCaaS, or Contact Center as a Service, offers multiple channels of communication, including voice, email, chat, and social media so you can manage all customer interactions in one platform.

Unlike UCaaS, which focuses on communication within your organization, CCaaS helps you meet your customers where they are. By keeping customer interactions in one place, no matter the channel, you can increase your efficiency while also boosting customer satisfaction. Analytics and reporting allow you to make data-driven decisions to improve, and workforce management helps you schedule agents and keep them engaged. Altogether, the features in CCaaS enable you to take your customer interactions to the next level.

The Benefits of Modern Voice Solutions

Traditional phone systems have been around for years, providing reliable service to organizations large and small. So why switch to a VoIP based phone system?

Here are just a few of the benefits:

Scalability: With VoIP, it’s easy to scale up or down as your business needs change. There’s no equipment or wires to install, which means you can add lines with the click of a mouse.
Flexibility: Because all you need is an internet connection, VoIP phone systems let you work where you want to. Remote and hybrid teams can collaborate seamlessly, even when in different locations.
Savings: VoIP helps you cut costs and save tons of money compared to traditional phone systems.
Advanced features: VoIP phone systems offer advanced features beyond just voice calling, from AI transcriptions and summaries to auto-attendants, advanced call management, and more.

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VoIP Features

If you’re looking for new voice solution, one essential factor to consider is what features are included. Some of the top VoIP features you should look for include:

Auto-attendant: An auto-attendant in an automated system that greets incoming callers and guides them to the right person or department. Some can even help customers handle simple tasks, like paying bills or checking account balances.
Call management: Features like call routing, call forwarding, call queues, and call transferring help you manage calls so you don’t miss any.
Call recording: On-demand or automatic call recording lets you record calls for quality assurance, training, and compliance.
Analytics: Keep track of important metrics like call handling time, first time response, abandonment rate, and more, so you can use data to improve your operations.
Call monitoring: Features like call monitoring, call whisper, call barge, and call takeover let your supervisors listen in to agents and take over a call when needed.
Voicemail-to-email transcription: Voicemails are automatically transcribed and emailed so you can work through them more quickly.
Artificial Intelligence (AI): Leverage integrations and information sources to streamline note taking, follow up tasks and in-call recommendations.

Why Choose Us

Why choose Arcus? We know just how important the right phone system is for keeping everything running smoothly. We work with you on every step of the process to find the best voice systems with the features you need and want. We serve small, medium, and large organizations, taking your unique needs and budget into account through all phases of planning and deployment.

At Arcus, we love where we live! Richmond, VA, is a diverse city with a lot of history, but an eye on the future! With something for everyone we bring that same energy to you wherever you are.

You can expect us to understand your history and then go above and beyond to help you cut costs, optimize your telecommunications, and negotiate the best deal for you.

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